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Help in any language –
call us 24 hours a day - 800.272.3900
Speaking a different language should not be a barrier to getting information and
support. The Alzheimer’s Association 24/7 Contact Center Helpline has a
translation service that features over 140 languages.
“I
hired a Polish-speaking caregiver to help my mom,” Walter* said to the
Alzheimer’s Association care consultant. “However, I am concerned that the
caregiver is getting increasingly frustrated with my mom because of her
dementia.”
Walter’s Polish-speaking mom was diagnosed with Alzheimer’s six months ago. She
wanted to remain in her own home for as long possible. He got her a caregiver to
help with daily tasks. The caregiver is now unsure how to manage mom’s
increasing care needs.
“The
caregiver has no formal training in dementia care,” he said. “She needs help
understanding Alzheimer’s disease. Do you happen to speak Polish?”
The
care consultant organized a conference call with Walter, the caregiver and a
Polish translator. After everyone was connected, the care consultant and
translator educated the caregiver about the symptoms of Alzheimer’s and gave her
tips on communicating with a person with dementia.
“This
is exactly what my mom’s caregiver needs,” Walter said. “She knows that she can
call you whenever she has a question or needs help. This will make all the
difference in her ability to better care for my mom.”
* The
names of callers have been changed to protect their privacy.
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